Terms of Service

Plain-English summary: you pay a deposit to start, the balance before launch, and the care plan monthly. You own your site once it's paid in full. We aren't responsible for things outside our control (like Google rankings, third-party outages, or content you give us). Either side can cancel the care plan with 30 days' notice. The full terms below are what count.

These Terms of Service (“Terms”) are an agreement between Propel513 (“Propel513,” “we,” “us”) and the person or business buying our services (“Client,” “you”). By approving a quote or invoice, paying a deposit, signing electronically, or using our services, you agree to these Terms, our Payment & Refund Policy, and our Privacy Policy.

1. Services

We provide website design and development, hosting management, care plans, search engine optimization (“SEO”), AI chat assistants, automations, advertising management, branding and related digital services (the “Services”). The specific deliverables, price and timeline for your project are listed in your quote or invoice (the “Scope”). Anything not listed in the Scope is not included and may be quoted separately.

2. Your responsibilities

• Provide content (text, photos, logos, prices, hours, policies), feedback and approvals within 5 business days of our request.
• Make sure everything you give us is accurate and that you have the legal right to use it. You are responsible for your business claims, prices, licenses, and any industry rules that apply to you.
• Give us access to accounts we need (domain registrar, hosting, Google Business Profile, social pages). We will never ask for your banking passwords.
• Review your site before launch. Approving launch means you accept the work as complete.

3. Timelines and delays

Timelines (for example “live in 7 days”) start once we receive your deposit and the content we need. They are good-faith estimates, not guarantees. If you don't respond or provide materials for 30 days, we may pause the project. After 60 days of inactivity, the project may be closed, the deposit is kept for work performed, and restarting may require a new quote.

4. Revisions and changes

We revise the design until you're happy before launch, within the original Scope. New pages, features, or a direction change after design approval are “change requests” and are billed at our current rates or quoted separately. We'll tell you the cost before doing extra work.

5. Payment

Fees, deposits, late fees, refunds and cancellations are covered in our Payment & Refund Policy, which is part of these Terms. We may pause work, withhold launch, or take a site offline if an invoice is more than 15 days past due.

6. Ownership

• Your content (logos, photos, text you provide) stays yours.
• The finished website design and content we create for you transfers to you once your project is paid in full. Until then it remains ours.
• Our tools — code libraries, templates, components, frameworks, internal systems and know-how we use across clients — stay ours. You get a permanent, non-exclusive license to use them as part of your site.
• Third-party items (fonts, stock photos, plugins, platforms) are licensed under their own terms.
• We may show your site in our portfolio and marketing unless you ask us in writing not to.

7. Hosting, domains and third parties

Hosting, domains, email, payment processors, AI providers, ad platforms and similar services are provided by third parties and are kept in your name and paid by you, at cost. We are not responsible for their outages, price changes, policy changes, account suspensions, or data loss.

8. Care plan

The Care Plan is billed monthly in advance and includes the items listed on our site (hosting management, security updates, backups, monitoring, a monthly check-up and up to 2 hours of small edits per month; unused hours don't roll over). Larger work is quoted separately. Either party may cancel with 30 days' written notice (text or email is fine). When the plan ends, we hand over your site files and access; ongoing maintenance then becomes your responsibility.

9. SEO, ads and results — no guarantees

We work hard to get you results, but we do not guarantee rankings, traffic, leads, sales, ad performance, or revenue. Search engines and ad platforms control their own algorithms. Any numbers shown on our site, including the revenue calculator and site grader, are estimates for illustration only. Ad spend is paid by you directly to the platform and is non-refundable by us.

10. AI features

AI chat assistants and automations can make mistakes. You are responsible for reviewing what they are set up to say, and for not relying on them for legal, medical, financial or safety advice. We are not liable for statements an AI tool generates. Usage costs from AI providers may apply.

11. Acceptable use

We won't build or host anything illegal, infringing, deceptive, hateful, or adult in nature, and may stop work or remove content that violates the law or these Terms. You agree not to use our work to send spam or violate privacy, advertising, or consumer protection laws.

12. Warranty and limitation of liability

We will perform the Services in a professional manner. Except for that promise, the Services are provided “as is” without other warranties of any kind, to the fullest extent allowed by law. We fix bugs caused by our work that you report within 30 days of launch at no charge.

To the maximum extent permitted by law, Propel513 is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or business opportunities. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

13. Indemnity

You agree to defend and hold Propel513 harmless from claims, losses, and costs (including reasonable attorney fees) arising from content or materials you provide, your products or services, your business practices, or your violation of these Terms or the law.

14. Confidentiality

We keep your non-public business information and account access confidential and use it only to deliver the Services. You agree to do the same with our pricing, processes and non-public materials.

15. Non-solicitation

During your project and for 12 months after, you agree not to directly hire or contract any Propel513 team member you met through us without our written consent.

16. Termination

Either party may end a project with written notice. You pay for work performed through the end date (the deposit covers this at minimum). We may end the relationship immediately for non-payment, abusive conduct toward our team, or illegal use.

17. Disputes

If something goes wrong, contact us first — most issues get solved with a phone call. If we can't resolve it within 30 days, these Terms are governed by the laws of the State of Ohio, and any lawsuit must be brought in the state or federal courts located in Hamilton County, Ohio. Claims must be brought individually, not as part of a class action.

18. Electronic signatures and communications

Approving a quote or invoice online, typing your name, or paying a deposit counts as your signature. You agree we may contact you by phone, text and email about your project and account.

19. Changes and the rest

We may update these Terms; the version in effect when you approve a quote or invoice applies to that project. If any part is found unenforceable, the rest still applies. These Terms, your quote/invoice, and the policies linked above are the entire agreement between us.