Payment, Refund & Cancellation Policy

Summary: 50% deposit to start, 50% before launch. Deposits are non-refundable once work begins. Care plan is monthly and can be cancelled with 30 days' notice. Late balances can pause your site. This policy is part of our Terms of Service.

1. Deposits and project payments

• Website projects require a deposit (normally 50%) before work begins. The remaining balance is due before the site launches on your domain.
• Larger projects may be split into milestones as listed on your invoice.
• We accept the payment methods listed on your invoice. Include your invoice number in the memo.
• Prices on our website are starting prices. Your invoice is the final price for your Scope.

2. Care plan and monthly services

• The Care Plan ($80/month unless your invoice says otherwise) and other monthly services (SEO, ads management, AI assistant) are billed monthly in advance.
• Cancel any monthly service with 30 days' written notice by text or email. No partial-month refunds.
• Hosting, domain, email and ad spend are paid by you directly to those providers and follow their own billing and refund rules.

3. Refunds

• Before work starts: if you cancel before we begin design work, we refund your deposit minus any third-party costs already paid.
• After work starts: deposits are non-refundable because they pay for time and work already reserved and performed.
• After launch or final payment: completed work is non-refundable.
• We don't refund third-party costs (domains, stock photos, plugins, ad spend, AI usage).
• If we can't deliver what we promised in your Scope and can't fix it within a reasonable time, we'll refund the portion of fees for the undelivered part.

4. Late payments

• Invoices are due on the due date shown (or on receipt if none).
• Balances more than 15 days late may be charged a late fee of 5% per month (or the maximum allowed by law, if lower).
• We may pause work, delay launch, suspend care services, or take a site offline until the account is current. We'll warn you before taking a site offline.
• Accounts more than 60 days past due may be sent to collections, and you agree to pay reasonable collection costs and attorney fees.

5. Chargebacks

Please call us before disputing a charge — we'll make it right. Filing a chargeback for work that was delivered as agreed is a breach of these terms. We may suspend services during a dispute and provide the bank with your signed approval, invoices and project records.

6. Ownership and payment

Ownership of the finished website transfers to you when your project is paid in full, as described in our Terms.

7. Partner (referral) payouts

• Referral rewards are paid only after the referred client's site goes live and their payment clears, and only for new clients we haven't already been talking to.
• One reward per new client. Rewards aren't paid for your own business or for refunded/cancelled projects.
• Partners are responsible for any taxes on rewards. We may change or end the partner program at any time; earned rewards will still be paid.